Refund and Return Policy

Refund Policy

Prior authorization is needed to return any applicable product within 30 days of receiving your order.
Product received damaged or missing must be reported within 72 hours.

Customer Service:
8 am – 4 pm – Monday thru Friday (EST)


Return Policy

  • Glass block panels cannot be returned.
  • Items are to be unused and resalable condition.
  • A copy of the Return Merchandise Authorization Form will be included in your return.
  • Only full cases of applicable glass block will be accepted for returns.
  • Return shipping charges are at the expense of the purchaser.
  • Shipping charges are only refunded for those that are damaged and returns are requested or were shipped in error.

Your return will be inspected upon receipt of your package. 

Standard returns will be processed within 5 business days of receipt.

Refunded amount will be applied to the same credit card used as payment of the original order. A detailed statement will be emailed to you upon completion of the return.


May be returned in the original packaging only.


Panels and Windows  (Non-Refundable)
All Panel and Windows are custom made and, therefore, are not returnable. Be certain you are ordering the correct size and please verify all finishing sizes prior to placing order. All sales are final and no returns will be accepted.


Glass Block
Any Imperial glass block stocked in our warehouse is returnable. Non-stocked special ordered glass block is non-refundable. Special ordered glass block include some Basic Line, all Design Line, and some of the Technology Line.


Hard to Find Glass Block  (Non-Refundable)
All sales final. No warranty applies.


Cancellation or Changes to an Existing Order
Orders cannot be changed or cancelled online. Please contact Customer Service for assistance. Because orders fill very quickly, the window for cancellations or changes is extremely short. Custom built panel and window orders can only be cancelled or changed if your reach us prior to the production of your order.